TDM Outreach Coordinator

Washington, DC
Full Time
Entry Level

Overview
Foursquare ITP has an exciting opportunity to work with multi-family properties and events planning partners in the District to encourage residents and visitors to explore the city by foot, bike, bus, scooter, and rail. We’re seeking someone passionate about transportation to enhance the travel experience of our visitors and encourage residents to explore DC’s robust network of sustainable transportation options. If you enjoy meeting new people and developing relationships, Foursquare ITP is looking for you! 

Foursquare ITP is looking to hire a talented and motivated individual to join goDCgo as the Residential Outreach Coordinator. goDCgo is the District Department of Transportation’s (DDOT) Transportation Demand Management (TDM) program operated by Foursquare ITP. goDCgo aims to reduce the number of drive-alone trips in Washington, DC by encouraging commuters, residents, and visitors to bike, walk, scoot, carpool, telework, and use public transit through a coordinated multi-layered program. 

This position is primarily based in DDOT’s office in the Navy Yard area of Downtown DC, but a significant portion of time is expected to be spent in the field offering TDM support to residential buildings and large events. This position is required to be on-site one day a week and eligible to telework up to four days a week.  

Role 
The role of the Residential Outreach Coordinator is a multi-function position working directly with management and concierges at event planning firms throughout the District to increase the use of sustainable transportation modes among event attendees. Additionally, the role involves working directly with property managers, developers, and concierges at multi-family residential properties throughout the District of Columbia to increase the use of sustainable transportation modes among residents and building staff. 

Responsibilities will include: 

  • Work as part of the goDCgo team to accomplish organizational goals. 
  • Conduct business-to-business outreach with multi-family property managers, developers, event organizers, and industry-based organizations, including consultative sales meetings with front office, concierge, sales, and marketing staff about transportation options for residents, visitors, and event attendees maintaining and growing the number of industry contacts aware of the availability of TDM assistance. 
  • Foster relationships and develop co-marketing opportunities with Destination DC, Washington Area Concierge Association (WACA), and other organizations. 
  • Present on services available at annual industry and HOA/association meetings. 
  • Provide content for newsletters, website, and sales and marketing collateral materials. 
  • Develop and execute outreach initiatives for Capital Bikeshare bulk pass sales. 
  • Conduct outreach at a variety of TDM events to promote transportation options to residents and commuters, ensuring they understand their alternative transportation options. 
  • Assist in maintaining and managing inventory of promotional materials. 
  • Fulfill brochure requests for all programs and prepare event materials and collateral. 
  • Maintain records on all outreach efforts through the customer relationship management (CRM) database to ensure accurate reporting. 
  • Work with large-scale events to encourage adoption of strategies and programs like bike valet, Capital Bikeshare corrals, SmarTrip cards, and Capital Bikeshare 24-hour passes. 
  • Maintain and implement a residential recognition program for participating properties. 
  • Engage with the residential front office, concierge, property managers, and developers using motivational engagement strategies to promote transportation options to tenants and encourage decision makers to implementing TDM incentives, programs, and amenities at their buildings. 
  • Provide assistance to developers to meet building zoning order requirements.  
  • Increase access to transportation options by expanding equity-focused programs and communications to affordable housing properties and underserved communities.
  • Conduct community engagement at residential buildings, sharing information and resources with residents. 
  • Foster relationships with industry groups like the National Concierge Association (NCA), The National Association for Residential Property Managers (NARPM), and others.  
  • General office duties include answering general information calls and emails, supporting travel planning for commuters, staffing TDM-focused events like Open Streets, Bike to Work Day, etc. 

Required Skills, Expertise, and Experience  
The selected candidate must have: 

  • Bachelor’s degree in Hospitality and Tourism Management, Sales, Communications, Business Management, Public Relations, Public Administration, Marketing, Urban Planning, or related area with 1-3 years of relevant experience. 
  • Experience with CRM software is a plus but not required.
  • Strong proficiency with Microsoft Office Suite software. 

Location 

While this is a hybrid in-office/work from home position, the selected candidate must live in or relocate to the Washington, DC region within commuting proximity to downtown. They will work at DC DOT’s office and Foursquare ITP’s office in DC. 

Compensation  

An individual who meets the minimum requirements can earn an annual salary of $73,000. Salary can be as much as $81,000 based on additional education, years of experience, and relevance of experience.  

Benefits  

In addition to a competitive salary based on experience and qualifications we provide an extensive benefits package that includes:   

  • Liberal work from home policy.   
  • Choice of health insurance from more than 50 plans. Foursquare ITP pays 100% of the employee’s health insurance premium for the reference plan and subsidizes coverage for dependents.   
  • Company-funded Health Reimbursement Account.   
  • Eleven flexible paid holidays.  
  • Generous vacation leave.  
  • 401(k) with company match.   
  • Robust internal technical training program, along with peer-led trainings and knowledge sharing.  
  • Management training programs.  
  • Professional development opportunities and conference attendance.   
  • Paid membership to an industry organization.   
  • Performance-based bonus plan.  
  • Subsidized transit benefit.   
  • Generous short-term and long-term disability insurance.    
  • Medical and Dependent Care Flexible Spending Account option.   
  • Complimentary personal financial planning through our benefits administrator.   
  • Paid cell phone plan.    
  • Semi-annual retreats with fun activities.   
  • New Year party for all employees and a guest.  
  • Summer picnic for all employees and their guests.   

We will be accepting applications for this position until 11/31/2024. Applicants must be currently authorized to work in the United States on a full-time basis.  

Foursquare ITP is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants for employment.     


About Foursquare ITP 

Foursquare ITP’s transportation work is focused in the following areas:  

  • Transportation Demand Management.   

  • Transit Service Planning.  

  • Transit Operations and Facilities Planning.  

  • New Mobility.  

  • Regional and Statewide Planning.  

  • BRT, Bus Priority, and Corridor Planning.  

  • Micromobility and Active Transportation.  

  • Strategic and Financial Planning.  

This work is supported by four cross-cutting teams focused on: Data Science, Design and Visualization, Public and Stakeholder Engagement, and GIS.  

Foursquare ITP’s work is centered on our four core values, and we are looking for someone who lives these every day:   

  • Passion for the Profession: Our success is rooted in our belief in and passion for our work, meeting all challenges with the appropriate set of skills, knowledge, and the desire to do our best.  

  • Dedication to our Clients: We approach our clients with integrity, open communication, and collaboration to ensure that their needs are being met. Each client receives the personal attention, respect, and high-quality work for which we are known.  

  • Investment in Each Other: We respect all team members professionally and personally. We focus on continuous professional growth and improvement and promote a healthy balance between work and outside endeavors.  

  • Positive Outlook: Our team is driven by a can-do spirit and a strong work ethic, applying our adaptability and resourcefulness to every task. We truly enjoy our work and bring a positive attitude that is evident in everything we do.  

Foursquare ITP is a woman-owned business based in downtown Washington, DC. We have nearly 70 employees across our offices in Atlanta, DC, Philadelphia, and Boston.   

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